Privacy policy

Privacy Policy

Last Updated: September 27, 2025

Maisha Food Store operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Maisha Food Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

  • Account Information: Including your username, password, security questions, preferences, and settings.

  • Transaction Information: Including the items you view, add to your cart, wishlist, or purchase, return, exchange or cancel, as well as your past transactions.

  • Communications with Us: Including the information you include in communications with us, such as when sending a customer support inquiry.

  • Device Information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: Including information regarding your interaction with the Services, such as how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from You: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services: Including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From Our Service Providers: Including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From Our Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including processing payments, fulfilling orders, remembering preferences, sending account notifications, processing transactions, managing your account, facilitating shipping, enabling reviews, and recommending products related to your purchases.

  • Marketing and Advertising: We use your personal information to send marketing and promotional communications via email, text message, or postal mail, and to display online advertisements for products or services on the Services or other websites based on your prior activity.

  • Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure shopping experience, detect fraudulent activity, and protect public safety.

  • Communicating with You: We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.

  • Legal Reasons: We use your personal information to comply with applicable laws or respond to legal requests, including from law enforcement or government agencies.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances, such as:

  • With Shopify, Vendors, and Other Third Parties: Who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • With Business and Marketing Partners: To provide marketing services and advertise to you.

  • When You Request or Consent: For example, when shipping products or using social media widgets or login integrations.

  • With Our Affiliates: Or within our corporate group.

  • In Business Transactions: Such as mergers or bankruptcy, to comply with legal obligations, enforce policies, and protect our services and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries outside your residence, in order to provide and improve the Services for you. Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights. For more details, please see the Shopify Privacy Policy.

Third Party Websites and Links

The Services may provide links to websites operated by third parties. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies. Our inclusion of links does not imply endorsement.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

While no security measures are perfect, we take reasonable steps to protect your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We recommend that you do not share sensitive information over unsecured channels.

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce contracts.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as:

  • Right to Access: You may request access to the personal information we hold about you.

  • Right to Delete: You may request that we delete your personal information.

  • Right to Correct: You may request that we correct inaccurate personal information.

  • Right to Portability: You may request a copy of your personal information and its transfer to a third party.

  • Right to Opt-Out: You can opt out of the sale or sharing of your personal information for targeted advertising, where applicable.

  • Managing Communication Preferences: You may opt out of marketing emails by using the unsubscribe option.

For residents of the UK or European Economic Area, additional rights may apply under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us. If you reside in the EEA, you may lodge your complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country of residence, and, where applicable, we will rely on legal mechanisms to ensure the protection of your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised Privacy Policy will be posted on this website with an updated "Last Updated" date.

Contact

For any questions regarding this Privacy Policy or to exercise any of your rights, please contact us at:

Email: support@maishafood.store
Address: Nairobi, Nairobi, 00100, Kenya