Shipping policy
1. Digital Products (eBooks & Guides)
Delivery Method: Instant Digital Download
Processing Time: Immediate after payment confirmation
Once you complete your purchase:
📩 You’ll receive a download link instantly on the order confirmation page.
📬 A backup link will also be sent to your email within minutes.
🕒 The download link remains active for 7 days (you can request renewal anytime).
Need help? Email: support@maishafood.store
2. Physical Products (Superfoods & Wellness Items)
We deliver across Kenya with reliable shipping options depending on your location
Zone A – Nairobi Westlands, Kilimani, Parklands, Hurlingham, CBD, Karen, Langata, South C, Dagoretti Same Day / Next Day
Zone B – Nairobi Outskirts Kikuyu, Mlolongo, Syokimau, Kitengela, Thika, Ngong, Ruiru, Rongai, Utawala, Ruai, Athi River, Juja, Kiambu Town Next Day
Zone C – Major Towns Kisumu, Mombasa, Nakuru, Nyeri, Migori 24–48 hrs
Zone D – Coastal & Remote Towns Lamu, Hola, Garsen, Mpeketoni 36 hrs
Zone E – Northern Kenya & Hard-to-Reach Areas Kakuma, Lodwar, Mandera, Wajir, Moyale, Samburu, Marsabit 72–96 hrs
✅ All parcels include tracking number and SMS delivery updates.
✅ You’ll get a call or WhatsApp confirmation before dispatch.
✅ Orders above KES 3,000 enjoy free Nairobi delivery.
3. Payment Options
We accept:
■M-Pesa
■Airtel Money
■Visa / MasterCard
🔐🔐🔐All transactions are encrypted and 100% secure.🔐🔐🔐
4. Returns & Support
Physical items: Eligible for return or replacement within 3 days if damaged or incorrect.
Digital items: Non-refundable once downloaded, but we’ll resend or fix any file issues.
📧 Email: support@maishafood.store
🕘 Hours: Mon–Fri, 9AM–5PM (EAT)